You left a medicine at home
The pharmacy helps you contact a doctor. The doctor assesses your needs and whether to issue a prescription that can be used in the country.
Preview the Universal Doctor® app
A doctor who speaks your language, wherever you are.
Contact a doctor and receive medical assistance, even far from home. If needed, the doctor may issue a prescription after assessing your situation.
Available from 1 January 2027
Explore the previewServices depend on network coverage and local regulations.
When we can help.
You feel unwell at your hotel
Reception at a participating property helps you request a video consultation. The doctor assesses your needs and advises on the next steps.
You have just arrived abroad
A participating hotel or pharmacy can help you access the network. You can check the availability of a doctor who understands your language.
Medical cooperation, explained simply
A doctor who understands you.
A local colleague, when needed.
Universal Doctor connects doctors across countries. Your doctor can work with a colleague licensed in the country you are visiting. They share the information needed for your care.
- 01
Make yourself understood
Request a consultation in your language, depending on doctor availability. Explain your concern and share information about your health.
- 02
The doctors work together
When needed, a local doctor helps assess your needs. They decide which steps fall within their professional role. This may include issuing a local prescription when appropriate.
- 03
Your care continues
Receive guidance and consultation documents. A pharmacy can dispense the medicine when the prescription and local requirements allow it.
Doctors from different countries. A shared care pathway.
Universal Doctor® · Together for global health
Doctors united for global health.
LONDONA network doctor
BERLINAn Italian-speaking doctor
TOKYOA locally licensed colleague
Medici di Paesi diversi. Un percorso di cura condiviso.
Illustrative example: cities and images do not indicate actual service coverage. Each doctor acts within their professional licences and applicable rules.
Technology in service of people
Behind a video consultation,
a system for collaboration.
The platform helps doctors communicate and share clinical information. They can manage reports and prescriptions and coordinate care with colleagues.
Video consultation and collaboration
The patient speaks with a doctor. Doctors can then discuss the case and share the information needed to assess it. They work together to support the patient’s care.
Different languages, shared clinical references
Universal Doctor uses the World Health Organization’s ICD-11 classification through WHO APIs. This gives doctors in different countries a shared way to describe clinical information. It does not imply WHO certification or partnership.
Reports, signatures and prescriptions
Doctors can manage clinical documents and add their professional signature. Universal Doctor integrates Italy’s Tessera Sanitaria / SOGEI system for the relevant services. Whether a prescription is valid and can be used depends on the country and its rules.
Interoperability and European pathways
The project takes account of European systems for sharing health information, including MyHealth@EU. Availability depends on the countries involved and their rules. A prescription cannot automatically be used in every country.
Doctor identity and data protection
Accreditation and identity checks help manage doctors’ access. Access to health information depends on each person’s role. Hotels and pharmacies help people use the service within their own roles. Each portal’s privacy notice explains how personal data is handled.
Value for the community
Care for those who travel.
Support those who welcome them.
The project aims to make care easier to access for travelers. It supports care for non-urgent health needs and aims to reduce unnecessary visits to emergency departments.
Medicine is no longer tied to a place. It is tied to people.
The project
An idea born in Campania.
An international vision.
Universal Doctor® is a project by MedCare Engineering S.r.l. It aims to connect doctors across countries and make care easier to access for travelers.
A global project, built on solid foundations
International standards. Italian health infrastructure. Real collaborations.
Universal Doctor brings together technology, shared clinical terms and networks of professionals. These tools help doctors work together across countries.
Standards and health infrastructures
The systems that allow professionals to share information, manage prescriptions and work across borders.
Universal Doctor uses the World Health Organization’s ICD-11 classification through WHO APIs. This gives doctors in different countries a shared way to describe clinical information. It does not imply WHO certification or partnership.
Integration with Italy’s Tessera Sanitaria / SOGEI system supports the relevant dematerialised prescription pathways in Italy.
The project considers European health interoperability pathways. Availability and use depend on the countries involved and the applicable rules.
Partnerships, collaborations and support
A network that connects healthcare, hospitality, research and public support around the person who travels.
An agreement to bring access to medical assistance closer to hotel guests through participating properties.
An agreement supporting the involvement of independent medical professionals in the network.
Medical specialisation schools are involved in the development of the professional network and its international vision.
Universal Doctor was selected and supported within the PR Campania FESR 2021–2027 programme, Campania Startup 2023 call.
Before you begin
The answers you need.
How can I request assistance today?
Ask reception at a participating hotel or an accredited pharmacy. They can help you check how to access the service. Direct access through the app is coming. Available languages, hours and services depend on the doctors and the country.
Can I speak in my own language?
The network aims to connect you with a doctor who understands your language. Check language availability when you request care. Shared clinical terms help doctors work together.
Does a consultation always result in a prescription?
The doctor decides whether you need a prescription after assessing your situation. A doctor licensed in the country may join if a local prescription is needed. The pharmacy must also follow local rules, and the medicine must be available.
What about an emergency?
Contact local emergency services. A video consultation does not replace emergency care.