Cooperation as a model of care
Telecooperation is the model through which Universal Doctor connects the expertise of doctors from different countries. It enables case discussions, the exchange of clinical information and the coordination of care.
The project combines the understanding of a doctor who speaks the patient’s language with the contribution of professionals able to act where the patient is staying. Technology and protocols organise this cooperation.
The reference doctor’s role
The doctor who speaks the patient’s language gathers information, assesses the problem and helps define the care pathway. Mutual understanding supports clearer communication about symptoms, medical history and advice.
This professional can involve network colleagues when the case requires local expertise or licensing. The patient relationship remains part of a shared pathway when another doctor becomes involved.
The local colleague’s contribution
If the reference doctor is not licensed to prescribe in the patient’s country, a locally licensed colleague from the same Universal Doctor network can be involved. The doctors share information required for assessment, each within their professional role.
The local colleague assesses the case and decides on acts within their remit, including any prescription. When an appropriate and usable prescription is issued, the pharmacy may dispense the medicine under local conditions.
An example of the model
An Italian traveller is staying in a country whose language they do not speak. An Italian-speaking network doctor listens and gathers clinical information. If that doctor lacks the licence required in the country of stay, a local colleague is involved.
Professional cooperation coordinates assessment, documents and any prescription. Partner hotels and pharmacies can facilitate access. This example describes the model; availability is checked for each case.
Continuity and a shared clinical language
Reports, medical advice and shared information support subsequent steps. When necessary and available, care may involve an in-person visit, clinic or hospital.
The World Health Organization’s ICD-11 classification provides shared clinical terms and codes to facilitate information exchange between professionals in different countries. Clinical standards and legal references complete the description of the model.